Course ,

Official Online Course ITIL® Service (Version 5) – UK

Training: ITIL® Service (Version 5) Duration: 16 Hours Certification Preparation: Peoplecert/Axelos ITIL® version 5 Service Language: English UK

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Adriano Martins Antonio · July 14, 2026

Course Content

Module 0 – Introduction 4 Topics

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General Information

ITIL Car Rental (ICR)

Module 1 – ITIL Foundation Recap and Digital Products and Services Overview 10 Topics

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Products vs Service

Service Offering

Service Lifecycle

Service Journey

Outputs, outcomes, risks and costs

A Holistic Approach

Module 2 – Discover 5 Topics

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Key Concepts of the Discover Activity

Steps, outputs, and management practices of the Discover activity

CSFs, metrics, and practical recommendations for the discover activity

Knowledge Check

Module 3 – Design 5 Topics

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Key concepts of the design activity

Steps, outputs, and management practices of the design activity

CSFs, metrics, and practical recommendations for the design activity

Knowledge Check

Module 4 – Acquire 5 Topics

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Key concepts of the acquire activity

Steps, outputs, and management practices of the acquire activity

CSFs, metrics, and practical recommendations for the acquire activity

Knowledge Check

Module 5 – Build 5 Topics

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Key Concepts of the Build Activity

Steps, outputs, and management practices of the build activity

CSFs, metrics, and practical recommendations for the build activity

Knowledge Check

Module 6 – Transition 5 Topics

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Key concepts of the transition activity

Steps, outputs, and management practices of the transition activity

CSFs, metrics, and practical recommendations for the transition activity

Knowledge Check

Module 7 – Operate 6 Topics

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Key Concepts of the Operate Activity

Steps, outputs, and management practices of the operate activity

CSFs, metrics, and practical recommendations for the operate activity

Knowledge Check

Module 8 – Deliver 5 Topics

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Key concepts of the deliver activity

Steps, outputs, and management practices of the deliver activity

CSFs, metrics, and practical recommendations for the deliver activity

Knowledge Check

Module 9 – Support 6 Topics

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Key concepts of the support activity

Steps, outputs, and management practices of the support activity

CSFs, metrics, and practical recommendations for the support activity

Knowledge Check

Module 10 – The ITIL Product and Service Lifecycle 8 Topics

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Operating Models

Lifecycle overview

Models for service management

Artificial Intelligence

Knowledge Check

Module 11 3 Topics

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ITIL and DevOps PRINCE 2

Knowledge Check

Module 12 1 Topic

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About Instructor

Adriano Martins Antonio

62 Courses

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