Official Online Course ITIL® version 5 Foundation – ENUS

Curso ,

Official Online Course ITIL® version 5 Foundation – ENUS

Training: ITIL® version 5 Foundation Duration: 16 Hours Certification Preparation: Peoplecert/Axelos ITIL® version 5 Foundation Language: English US

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Adriano Martins Antonio · fevereiro 11, 2026

Conteúdo do Curso

Module 0 – Introductions 5 Aulas

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Conteúdo do Módulo

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Learn Materials

Official Qualification Schema TIL

Module 1 – Key Concepts of Digital Product and Service Management 9 Aulas

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Digital Product and Digital Service

The ITIL Product and Service Lifecycle

Output and Outcome

Service Offerings

Knowledge Check

Module 2 – Service Relationships 7 Aulas

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Roles in Managing, Delivering, and Consuming Services

Types of Service Relationships

Service Journey

Service Quality and Service Level

Knowledge Check

Module 3 – The ITIL Value System (ITIL VS) 4 Aulas

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Governance and Management System

The ITIL Value System

Knowledge Check

Module 4 – Governance 3 Aulas

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Governance of Digital Technology

Knowledge Check

Module 5 – ITIL Guiding Principles 11 Aulas

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What is an ITIL Guiding Principle

Start Where You Are

Progress Iteratively With Feedback

Collaborate and Promote Visibility

Think and Work Holistically

Keep it Simple and Practical

Optimize and Automate

Principles Interaction

Knowledge Check

Module 6 – Value Chain and ITIL management practices

Module 7 – Value Streams – Mapping and Management

Module 8 – Continual improvement

Module 9 – The Four Dimensions of Product and Service management

Module 10 – ITIL and Other Frameworks Integration

Module 11 – What’s Next

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Adriano Martins Antonio

53 Cursos

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